Before a sold-out Symposium/ITxpo crowd, Gartner revealed its top predictions for IT organizations and users for 2015 and beyond, examining a shift in the age old relationships between man and machine due to the emergence of digital business.
“For some time now, there has been an ongoing shift in the roles machines play in our everyday lives. Machines are taking on more human characteristics in order to affect a more personalized relationship with human beings,” explained Daryl Plummer, Chief Gartner Fellow. “And we find ourselves contemplating a near-term future of a world in which machines and humans are co-workers, and possibly even co-dependents.”
Gartner’s top 10 predictions encompass these ideas of human machine cooperation and growth.
1. By 2018, digital business will require 50% less business process workers and 500% more key digital business jobs, compared with traditional models.
2. By 2017, a significant disruptive digital business will be launched that was conceived by a computer algorithm. Through 2015, the most highly valued initial public offerings (IPOs) will involve companies that combine digital markets with physical logistics to challenge pure physical legacy business ecosystems.
3. By 2018, the total cost of ownership for business operations will be reduced by 30% through smart machines and industrialized services. Plummer explains that smart machines will not replace humans as people still need to steer the ship and are critical to interpreting digital outcomes; rather, will displace the complacency, inefficiency and add tremendous velocity to business operations.
4. By 2020, developed world life expectancy will increase by 0.5 years due to widespread adoption of wireless health monitoring technology. As Gartner points out, wearable monitors — many of which powered by Atmel MCUs — hold huge promise.
Today, a simple wristband can collect heartbeat, temperature and a number of environmental factors. Wireless heart monitoring patches, smart shirts and sensors in accessories promise more accuracy, choice and comfort to wearers. Soon, data from remote monitoring devices will provide continued access from patients to medical practitioners.
5. By year-end 2016, more than $2 billion in online shopping will be performed exclusively by mobile digital assistants. In addition, these mobile digital assistants will have taken on tactical mundane processes, such as filling out names, addresses and credit card information, come late next year.
6. By 2017, U.S. customers’ mobile engagement behavior will drive mobile commerce revenue in the U.S. to 50% of U.S. digital commerce revenue. Increasingly powerful smartphones and tablets, and the correspondingly rich and powerful applications available for each, enable consumers and business customers to interact seamlessly with companies, content and commerce experiences at virtually all stages of the purchase process.
7. By 2017, 70% of successful digital business models will rely on deliberately unstable processes designed to shift as customer needs shift.
8. By 2017, 50% of consumer product investments will be redirected to customer experience innovations.
9. By 2017, nearly 20% of durable goods e-tailers will use 3D printing to create personalized product offerings. As consumers increasingly show an appetite to control more product features and capabilities, e-tailers are recognizing the business potential of moving from “configurable” products to “personalized” made-to-order products enabled by [AVR XMEGA, megaAVR and SAM3X8E powered] 3D printers.
According to Gartner, nearly every single durable goods category will see a surge in 3D-printed enabled personalization, and manufacturers will develop capabilities for bringing the consumer closer to the design experience. The companies that set the strategy early will end up defining the space within their categories, the research firm urges.
10. By 2020, retail businesses that utilize targeted messaging in combination with internal positioning systems (IPS) will see a five percent increase in sale. Gartner notes that indoor positioning systems have become increasingly viable.
Rather than using satellites, these systems use low-energy Bluetooth and Wi-Fi access points to pinpoint a mobile device’s location inside a building, with accuracies in the centimeter range. Support within newer mobile devices for IPS will enable location cues for targeted ads and messages, and real-time mapping to lead customers not only to store locations, but to specific products themselves.
Interested in exploring each of these 10 predictions in more depth? You can find the full list here.